Data we collect
Public settlement records contain source-backed information such as title, brand, deadlines, proof requirements, official settlement links, payment status, administrator details, and eligibility summaries from public official sources.
Account workspace features may store your email address, password hash (or the fact you signed in with Google), saved settlements, reminder preferences, confirmation numbers, and optional eligibility answers that help you organize your own tracker.
When you contact us through the feedback form we keep your message, chosen topic, and any email you provide so we can respond. We also automatically log limited technical data — IP address, browser/device type, pages requested, and timestamps — to keep the service secure and reliable.
How we use data
- Show verified public settlement records and official source context.
- Let signed-in users save settlements and manage reminders.
- Improve source quality, publication guardrails, and exception handling.
- Maintain security, auditability, and operational reliability.
- Respond to feedback, corrections, and privacy requests you send us.
We do not sell your personal information.
Service providers
We share limited data with vendors that operate the service on our behalf — for example, cloud hosting, email delivery for account and reminder messages, web analytics (Google Analytics), and AI providers used only on public official-source documents (never your private account data). These providers process data under contract and only as needed to provide their service. We may also disclose information if required by law or to protect the safety and integrity of the service.
AI verification
AI-assisted verification is limited to public official-source settlement documents and technical settlement context. User account data, saved claim details, confirmation numbers, and private eligibility answers are not sent to AI providers.
AI output cannot publish a settlement by itself. Publication also requires deterministic checks for official source evidence, source snippets, allowed values, confidence, conflict handling, and existing publishability rules.
Data we avoid
Do not store Social Security numbers, bank credentials, full payment card numbers, sensitive medical or legal records, or private claim documents in SettleSignal. Submit claim information only through official settlement administrator or government websites.
Your privacy rights
You can manage saved settlements, reminders, and profile preferences from your account workspace, and delete your account from the profile page — deletion permanently removes your profile, saved claims, eligibility answers, reminders, brand selections, and login tokens.
Depending on where you live (including under U.S. state laws such as the CCPA/CPRA and, for applicable users, the GDPR), you may also have the right to access, correct, delete, or receive a copy of your personal data, and to opt out of any sale or sharing — which we do not do. To exercise these rights, use the privacy request form; we will not discriminate against you for exercising them.
Retention
We keep account data while your account is active and delete or anonymize it after you close your account, except where we must retain limited records (such as security and audit logs, kept without the user link) for legal, security, or integrity reasons. Feedback messages are kept only as long as needed to handle your request.
Children
SettleSignal is intended for adults (18+) and is not directed to children. We do not knowingly collect personal information from children; if you believe a child has provided us data, contact us and we will delete it.
Security
We protect data with environment-based secrets, password hashing, encrypted transport (HTTPS), access controls, audit records, and conservative data boundaries — and we deliberately do not collect sensitive claim data (see “Data we avoid”). No method of transmission or storage is perfectly secure, but we work to safeguard your information.
Changes & contact
We may update this policy as the service evolves; material changes will be reflected by the “last updated” date above. Questions or requests? Use the contact & feedback form and choose the relevant topic.