Every dollar amount and date on this page is quoted from the official settlement document.
Dovenmuehle Phone Payment Fees Settlement
Court case: Custer v. Dovenmuehle Mortgage, Inc., Civil Action No. 1:24-cv-00306
If you paid Dovenmuehle Mortgage a fee to make a mortgage payment by phone or automated IVR on a North Carolina home loan, you may be in line for a payment from a $9 million settlement — and it arrives automatically, with no claim form to file.
Official eligibility wordingYou may be eligible if you have a residential mortgage loan securing a property in North Carolina that was serviced or subserviced by Dovenmuehle Mortgage, Inc. and you paid Dovenmuehle a fee for making a loan payment by telephone or interactive voice recognition (IVR) between April 10, 2020, and January 13, 2026. Class Members are identified from Dovenmuehle's records, and co-borrowers on the same loan receive a single payment. Checked against the official settlement source by SettleSignal on July 17, 2026.
Key facts
- Who may qualify You may be eligible if you had a residential mortgage on a North Carolina property serviced or subserviced by Dovenmuehle Mortgage and paid a fee to make a loan payment by telephone or IVR between April 10, 2020, and January 13, 2026.
- Estimated payoutDovenmuehle will pay $9,000,000 into a Settlement Fund; after fees and costs, Class Members are estimated to receive approximately $425 per Pay to Pay Fee they paid, via mailed check or elected electronic payment (PayPal, Venmo, or direct deposit). These numbers are subject to change, and a secondary distribution may follow if funds remain.
- Proof requiredNo
- What you needNo claim form required — payment comes automatically by check. To be paid electronically instead, verify eligibility on the settlement website with the ILYM ID from your mailed notice and your last name.
- CourtU.S. District Court for the Middle District of North Carolina
Important dates
Verify it yourself
How we verified this record
The key facts on this page were taken from the official settlement source, administered by ILYM Group, Inc., and last checked on July 17, 2026. We re-verify each field individually on a weekly pass.
3 official sources linked to this record.
Where to act
No claim form is needed — ILYM Group, Inc. issues this refund automatically; confirm your eligibility and contact details on the official source.
