BetterHelp Refunds
BetterHelp shared users' sensitive mental health data with Facebook and Snapchat without consent. If you paid for therapy through BetterHelp or a related platform between 2017 and 2020, you're covered by a $7.8 million FTC settlement — and refunds go out automatically.
$7.8 million total settlement fund; individual amounts vary (listed as TBD)
A cash payment from the $7.8 million total settlement fund — exact per-person amounts vary based on how many customers are covered.
Official site: www.ftc.gov
Who may qualify
You qualify if you signed up and paid for services on BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta at any point between August 1, 2017 and December 31, 2020.
Official eligibility wording
Consumers who signed up and paid for services through a BetterHelp website (BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta) between Aug. 1, 2017, and Dec. 31, 2020.
This summary is based on available official settlement sources. The settlement administrator determines eligibility and payment approval.
New to the terms? Plain-English: claim deadline, proof of purchase, administrator, pro rata.
Important dates
- Claim deadline
- June 10, 2024 (closed)
Proof requirements
Proof requirement is currently marked as No.
Review the official claim form before submitting any information.
What you need
No claim required and no proof needed — the FTC uses BetterHelp's own customer records to identify who's eligible and sends refunds automatically.
How to file this claim
✅ You do not need to file — payment is automatic.
- Check the email address where you originally received the FTC settlement notice — that is where the automatic refund payment was directed.
- Look for a payment via PayPal, Zelle, or a mailed check, which were the three methods used to distribute funds.
- If you believe you were eligible but never received anything, contact the claims administrator: Ankura Consulting LLC at 833-637-4774 or info@BetterHelpRefundProgram.com.
- Verify any contact you receive came from the official FTC page at FTC.gov/Enforcement/Refunds/BetterHelp-Refunds before sharing personal information.
Watch out for
- The claim deadline of June 10, 2024 has passed — this settlement is fully closed and no new claims can be filed.
- Scammers may impersonate the FTC or Ankura Consulting; the legitimate administrator email is info@BetterHelpRefundProgram.com and phone is 833-637-4774.
- Automatic refunds went to the email address on file from the original FTC notice — if you changed email addresses or missed the notice, you may not have received payment.
- PayPal and Zelle payment links can expire; if you ignored a prior payment email, contact the claims administrator to ask about reissuance.
We prepare — you file on the official site yourself. This is not legal advice and is not an eligibility decision; the administrator and court decide.
How do I file a claim for this settlement?
No claim form is needed — Ankura Consulting LLC issues this refund automatically; confirm your eligibility and contact details on the official source.
- Check the official source to confirm you are within the eligible group — the settlement administrator determines eligibility.
- Make sure Ankura Consulting LLC has your current mailing address or payment details if the official source provides a way to update them.
- No claim form is required for an automatic refund; you do not need to pay anyone or submit documents to receive it.
- Watch the payment status on this record and on the official source — payments begin only after the court or program process concludes.
New to settlement claims? How to file safely →
Worried it might be fake? Run the 60-second legitimacy check →
How we verified this record
- Claim deadline the official settlement website · Jun 17, 2026
- Payout details the official settlement website · Jun 17, 2026
- Eligibility the official settlement website · Jun 17, 2026
- Proof requirement the official settlement website · Jun 17, 2026
- Administrator the official settlement website · Jun 17, 2026
- Court case the official settlement website · Jun 17, 2026
- Payment status the official settlement website · Jun 17, 2026
- Official claim link queued for re-check
Every published record clears our source-verification bar; remaining fields are checked one by one on our weekly re-verification pass.
Checked fields are matched against a named official source and re-checked on a schedule. We show the authority and the date, never our internal evidence link.
-
Claim deadline
June 10, 2024
Verified Jun 17, 2026 · against the official settlement website
-
Eligibility summary
Consumers who signed up and paid for services through a BetterHelp website (BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta) between Aug. 1, 2017, and Dec. 31, 2020.
Verified Jun 17, 2026 · against the official settlement website
Consumers who signed up and paid for services through a BetterHelp website between Aug. 1, 2017, and Dec. 31, 2020.
-
Proof requirement
No
Verified Jun 17, 2026 · against the official settlement website
-
Payment status
Distribution complete
Verified Jun 17, 2026 · against the official settlement website
The settlement is closed. Those who didn't select payment methods by the deadline "will automatically receive their refund payment to the email address where they received the FTC settlement notice."
-
Estimated payout
$7.8 million total settlement fund; individual amounts vary (listed as TBD)
Verified Jun 17, 2026 · against the official settlement website
-
Administrator
Ankura Consulting LLC
Verified Jun 17, 2026 · against the official settlement website
Show all 6 more verified fields
-
Automatic refund
Yes — automatic, no claim needed
Verified Jun 17, 2026 · against the official settlement website
-
Class period start
August 1, 2017
Verified Jun 17, 2026 · against the official settlement website
Consumers who signed up and paid for services through a BetterHelp website between Aug. 1, 2017, and Dec. 31, 2020.
-
Class period end
December 31, 2020
Verified Jun 17, 2026 · against the official settlement website
-
Court
U.S. Federal Trade Commission
Verified Jun 17, 2026 · against the official settlement website
-
Court case number
C-4796
Verified Jun 17, 2026 · against the official settlement website
-
Case name
In the Matter of BetterHelp Inc.
Verified Jun 17, 2026 · against the official settlement website
Common questions
Is the BetterHelp settlement legitimate?
Yes — the BetterHelp settlement is a real claims process that SettleSignal tracks from its official source. It is administered by Ankura Consulting LLC under case C-4796 in U.S. Federal Trade Commission. File only through the official settlement website (www.ftc.gov); a genuine settlement administrator never charges a fee to file. SettleSignal last checked this record against the official source on June 17, 2026. Always confirm the current details on the official site before filing.
Who may qualify for this settlement?
Consumers who signed up and paid for services through a BetterHelp website (BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta) between Aug. 1, 2017, and Dec. 31, 2020.
What is the claim deadline?
The claim deadline is June 10, 2024. Confirm the current deadline on the official settlement source before filing.
Do I need proof to claim?
Proof requirement: No. The settlement administrator determines what documentation, if any, is required.
What is the current payment status?
Current payment status: Distribution complete. Payments are issued by the administrator after the court process concludes.
When will BetterHelp Refunds pay out?
Current payment status: Distribution complete. Class-action payouts typically begin only after final approval and any appeals. See our payout timeline guide.
Where is the official BetterHelp Refunds claim form?
No claim form is needed — The claim deadline (Jun 10, 2024) has passed — this settlement is closed to new claims. Listed for reference. Never pay a fee to claim a settlement payment.
Do I need to file a claim to get my money?
No. The FTC handles this one directly — eligible customers are identified from BetterHelp's own records and refunds are sent automatically. You don't have to do anything.
Which platforms are covered?
BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta — all are included if you paid during the eligible period.
How much will I get?
Individual amounts aren't fixed. They come out of the $7.8 million fund and vary based on how many customers are covered. No per-person figure has been published.
What did BetterHelp actually do wrong?
The FTC found that BetterHelp disclosed sensitive mental health information — including the fact that users were seeking therapy — to Facebook and Snapchat for ad targeting, without telling users or getting their consent.
Where to act
When you are ready, you open the official claim form yourself. SettleSignal does not file claims or determine eligibility.
The claim deadline (Jun 10, 2024) has passed — this settlement is closed to new claims. Listed for reference.
Listed on the official settlement website (Ankura Consulting LLC).
Related settlements
Keim v. Trader Joe’s Company
Trader Joe's payment software printed too many digits of your card number on receipts during a four-month stretch in 2019. If you shopped there by card during that window, you can file a claim.
MUBI auto-renewal subscription
MUBI is paying $1,600,000 to California subscribers whose accounts auto-renewed between April 2021 and May 2025 without proper notice. If you had a MUBI subscription that kept renewing in California, you likely qualify.
Fetes v. Lee Enterprises Incorporated
Lee Enterprises had a data security incident that exposed customer information. If you got a notice about it, you can file a claim for cash or credit monitoring.
Barclays PLC and Barclays Bank PLC
If you bought Barclays stock — ADRs on the NYSE or ordinary shares on the London Stock Exchange — between June 2019 and March 2022 and lost money, there's an SEC Fair Fund set up to pay you back. Worth a look if you held BCS or BARC during that window.
Disclaimer
This service summarizes publicly available settlement information and links to official settlement sources. We are not a law firm, do not provide legal advice, do not submit claims on your behalf, and do not determine eligibility or payout approval. Only file a claim if the information you provide is accurate.
Change log
- June 18, 2026 — Settlement published after verification.
- June 17, 2026 — Verified field details updated from an official source.