Every dollar amount and date on this page is quoted from the official settlement document.
BetterHelp Refunds
Court case: In the Matter of BetterHelp Inc.
BetterHelp shared users' sensitive mental health data with Facebook and Snapchat without consent. If you paid for therapy through BetterHelp or a related platform between 2017 and 2020, you're covered by a $7.8 million FTC settlement — and refunds go out automatically.
Official eligibility wordingConsumers who signed up and paid for services through a BetterHelp website (BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta) between Aug. 1, 2017, and Dec. 31, 2020. Checked against the official settlement source by SettleSignal on June 17, 2026.
Key facts
- Who may qualify You may qualify if you signed up and paid for services on BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, or Terappeuta at any point between August 1, 2017 and December 31, 2020.
- Estimated payout$7.8 million total settlement fund; individual amounts vary (listed as TBD)
- Claim deadlineJune 10, 2024 (closed)
- Proof requiredNo
- What you needNo claim required and no proof needed — the FTC uses BetterHelp's own customer records to identify who's eligible and sends refunds automatically.
- CourtU.S. Federal Trade Commission
How hard is this claim to file?
✅ You do not need to file — payment is automatic.
Watch out for
- The claim deadline of June 10, 2024 has passed — this settlement is fully closed and no new claims can be filed.
- Scammers may impersonate the FTC or Ankura Consulting; the legitimate administrator email is info@BetterHelpRefundProgram.com and phone is 833-637-4774.
- Automatic refunds went to the email address on file from the original FTC notice — if you changed email addresses or missed the notice, you may not have received payment.
- PayPal and Zelle payment links can expire; if you ignored a prior payment email, contact the claims administrator to ask about reissuance.
We prepare — you file on the official site yourself. This is not legal advice and is not an eligibility decision; the administrator and court decide.
Verify it yourself
How we verified this record
- Claim deadline
- Payout details
- Eligibility
- Proof requirement
- Administrator
- Court case
- Payment status
- 1 field queued for re-check
1 official source linked to this record.
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Claim deadline
June 10, 2024
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Eligibility summary Quoted in the official eligibility wording above ↑
Consumers who signed up and paid for services through a BetterHelp website between Aug. 1, 2017, and Dec. 31, 2020.
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Proof requirement
No
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Payment status
Distribution complete
The settlement is closed. Those who didn't select payment methods by the deadline "will automatically receive their refund payment to the email address where they received the FTC settlement notice."
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Estimated payout
$7.8 million total settlement fund; individual amounts vary (listed as TBD)
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Administrator
Ankura Consulting LLC
Show all 6 more verified fields
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Automatic refund
Yes — automatic, no claim needed
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Class period start
August 1, 2017
Consumers who signed up and paid for services through a BetterHelp website between Aug. 1, 2017, and Dec. 31, 2020.
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Class period end
December 31, 2020
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Court
U.S. Federal Trade Commission
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Court case number
C-4796
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Case name
In the Matter of BetterHelp Inc.
Where to act
No claim form is needed — Ankura Consulting LLC issues this refund automatically; confirm your eligibility and contact details on the official source.
No claim needed — payment is automatic
If you qualify, the settlement pays you automatically. There's nothing to file — just keep an eye on your mail or account around the payment date.
